Deleting the app or signing out does not delete your cloud account. Use the request below to ask us to remove your account and associated personal data.
1. Send your request
Email support@latouchetechnologies.com with the subject ABC Fast or Slow — Account deletion. Send it from the Google email used for your game account when possible. Include your player name and say that you want your account and associated data deleted. For a guest account, include the player/account identifier if available; support will help you identify it.
Open deletion request emailThis opens your email app. It does not submit or delete anything automatically. If no email app is configured, copy the address above into your webmail.
2. Verify ownership
We may request limited information to verify ownership and prevent someone else from deleting your account. Never send your password, a sign-in code, full payment-card details or a photo ID unless a justified, secure process has first been explained to you.
3. What happens next
We aim to complete verified requests within 30 days, or explain any lawful extension. The request covers your authentication account, player profile, uploaded avatar, linked progress and ranking records, achievements, perk balances, purchase-verification records and identifiable saved room data that we control. We will confirm completion or explain any required retention.
What may remain
We may retain the minimum information required for legal obligations, preventing fraud or resolving a payment dispute. If an exception applies, our response will identify the retained data, reason and retention period. Aggregate analytics that no longer identify you may remain. Restricted provider backup copies follow normal backup rotation and are not used to reactivate a deleted account. Google retains its own payment and account records under its policies.
Your device and purchases
Cloud deletion does not erase copies stored on your phone. To remove local saves, points, settings and cached photos, clear this app's storage in Android Settings or uninstall it; check your device backup settings as well. Deletion can remove access to cloud progress and entitlements. If you need purchase assistance, tell support, but you do not have to accept an offer or keep playing to request deletion. For refunds, see purchase support.
Delete only some data
You may also contact support to request removal of a photo or another specific category of personal data without deleting your entire account. Explain which information you want removed.